Without trained volunteer advisers we could not continue to meet the demands for the service. The adviser has a very broad and varied role and is clearly crucial to the service which East Lindsey CAB provides.
As an adviser you will need to:
- Interview clients in the bureau, over the telephone and at outreach sessions.
- Research information from our electronic information system and other sources.
- Provide advice, explanation and help with the choices and consequences that the client faces.
- Help clients negotiate with people such as creditors and service providers.
- Give practical help by writing letters, making telephone calls, completing forms, etc.
- Refer clients to other agencies where they are better placed to help.
- Keep records of all clients’ cases.
- Prevent future problems for clients by identifying failing policies and poor services.
