Have you purchased faulty or unsafe goods?
Have you paid for any unsatisfactory services?
Are you having problems with credit for goods or services?
Faulty or Unsafe Goods
When you buy goods you have the right to expect that they will be as described, that they are fit for their intended purpose, that they are of satisfactory quality and that they are safe.
Unsatisfactory Service
When you pay for a service, you can expect to receive a quality of service bearing in mind the price paid, and that works are undertaken at a reasonable cost and in a reasonable time.
If a trader breaches these conditions in supplying goods and services, you may be entitled to a repair, refund, replacement, or in some cases compensation.
Problems with Credit
If you purchased goods or services using any form of credit, or if you made the credit agreement in your home, you may have additional rights.
If you are experiencing difficulties regarding goods or services, or having problems with credit and want information please call our Advice Line on 08444 111444 or call into one of our bureau drop in sessions.
What East Lindsey Citizens Advice Bureau can do for you
We can help by:
- Explaining any rights you may have to refund or to compensation for payment of goods and services, and negotiating for you to resolve the matter if possible.
- Explaining how you may use the County Court to enforce your rights and assisting you with form filling, preparing your case and assembling suitable evidence and drafting letters that you may need to write.
- Identifying any cancellation rights you may have in your credit agreement and generally explaining the meaning of your contract terms.
- Explaining any late payment penalties within your credit agreement or any benefits from early payment.
- Explaining the quality of goods and services you could expect from a trader bearing in mind the price paid.
What should you do?
- Bring any written contract you may have together with any letters which have been written about the matter, receipts are useful.
- Try to remember everything which was said at the time you purchased the goods or services particularly any information sought relating to your purchase, how you intended to use it and the timescale in which it should have been provided.
- If the case has reached the County Court, please bring all correspondence that you have had with the court.
Click here to visit the consumer affairs section on www.adviceguide.org.uk
